EastnWest will happily accept unworn, unwashed and unaltered merchandise in saleable condition with original tags attached for store credit. If your order arrives to you damaged (sorry!) we will quickly exchange it for a new one.

Jewelry, Intimates, and sale items are final sale!!! *Please consider this when ordering and if you are curious as to sizing, feel free to shoot us an email and ask! 

If you live in the U.S., your return must be received within 10 business days from the date you received your shipment.

If you live outside of the U.S., your return must be received within 20 business days from the date you received your shipment.

How to Process a Return

DOMESTIC ORDERS

Please email us at info@eastnwestlabel.com with your Order Number, Item to Return, and Reason for Return to request a shipping label. We will send a pre-paid shipping label in 48 hours for orders that merit a return. Once we receive the return, your credit will be processed.

INTERNATIONAL ORDERS

We are so sorry but we cannot process international returns at this time! 

If you have any questions please feel free to contact us at info@eastnwestlabel.com.

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Once we receive your package, we will promptly issue a credit for the items that you specify. Your credit will never expire! You will be notified via email when your return package is received and your credit has been processed.

For U.S. customers, please only send returns using our pre-paid return labels so that we can track each package once it leaves your hands. We cannot guarantee a lost return that has been sent using a method other than our pre-paid return labels. 

Shipping Info

Domestic Shipping

We do ground shipping or 2-day shipping on all orders within the continental U.S. 

Most of our orders are shipped within 1-4 business days depending on the item. Some special pieces are made to order and require an extra day or two! Items available ship date (if not readily available) will be posted when added to cart, because all of our pieces are handmade in LA, there is a chance it will take and extra day or two longer to send out, please send us an email if you need it rushed and we will do our best to get it to you as quickly as possible! 

Once your order is shipped, we estimate you will receive your order within 2-5 business days of its ship date depending on your location. Shipping times may vary, but we do take rush orders into consideration if we are notified on time... those special occasions do sneak up on us!

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a $9 shipping charge if they are reshipped. After an order has been shipped to the  shipping address given to us, we cannot be held responsible for lost or stolen packages! Though we are always willing and able to help, it is up to you to resolve lost or stolen package disputes.

Please note, we do not ship on the weekend or holidays and orders placed on Fridays after 3pm may not be shipped until the following monday morning. 

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Shipping Methods

Method                                    Cost         Expected Arrival

USPS Domestic Priority     Varies              2-5 Business Days

USPS Priority Express            Varies              1-3 Business Days

 

Overnight orders placed by 1:00 PM PST will ship the same day and arrive the following day. Overnight orders placed after 1:00 PM PST will ship out the following day. Please note overnight orders placed after 1:00 PM on Friday will ship on Monday.

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International Shipping

International Shipping Methods

Price for shipping depends on your location. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Taxes and Customs

We cover the cost of shipping your order to you but we do not cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and due upon receiving your package.

 

We gladly ship worldwide!

 

RETURN SHIPPING

Please send all return items to 

EasntWestLabel

6255 Pacific Pointe Dr. Huntington Beach, Ca 92648